ZUZU Hospitality Solutions

New features! 2

• Updated Booking Card display - Gross Amount
• Introducing SteadyPay: Experience Faster Payments and Enhanced Cash Flow Management

Past Announcements 2

• Google has partnered with ZUZU to send you more direct traffic and bookings
• Newly launched: The ZUZU Mobile App

ZUZU Blog 1

• Maximize Opportunities In Post Covid Recovery Season With Dynamic Pricing

HMS Starter Guide 1

• HMS Training Part 1 (Starter Guide)

HMS Intermediate Guide 1

• HMS Training Part 2 (Intermediate Guide)

Availability 4

• How Do I Update Availability?
• How Do I Update Stop Sells?
• How Do I Apply a Room Closure?
• When should I adjust the availability from the Availability Calendar, and when should I use a room closure?

Payments 2

• How Do I Retrieve Guest Credit Card Details?
• Why do I get an error message when I try to save traveller payment details on a booking?

Bookings 5

• How Do I Add an Offline (Manual Booking)?
• How do I mark no-shows?
• How Do I Look Up a Booking in HMS?
• What is the difference between BEIPrepay and BEIScheduled?
• Can I make Bulk/Multiple bookings for one reservation?

Hotel website and Booking engine 14

• Does my hotel need a booking engine if we already have a website?
• How do I connect my ZUZU booking engine to my hotel's website?
• Can I get bookings via my hotel's Facebook business page?
• Can I get bookings via my hotel's Instagram business page?
• How do I update photos of my hotel on the Booking Engine?

View all 14

Accounting/Invoicing 3

• How do I check booking details in an invoice?
• How do I search for an invoice?
• When will my invoice be paid?

Misc 3

• Is there a ZUZU Helpline that I can contact?
• How do I update my hotel's logo on guest communication documents?
• How do I prevent users I do not know from adding me to Telegram group chats?

Guest messages and reviews on OTAs 10

• How to reply to Booking.com’s Guest Messages?
• How do I post a response to a Booking.com guest reviews?
• How can I get access to my Booking.com extranet account?
• How do I reply to Agoda guest messages?
• How do I reply to Expedia guest messages?

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GMB (Google My Business) 6

• What is Google My Business (GMB)
• How can I access my GMB account?
• How do I post a response to a Guest Review in GMB?
• How to reply to Guest Messages on GMB?
• How do I add Users to my GMB profile?

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Introduction 2

• What is Hotel Management System (HMS)?
• Grow your Bookings with the Right Photos

Getting started 4

• Logging In
• User Roles
• HMS Glossary
• Navigation menu

Security 1

• 3 Tips to Keep Your HMS Account Safe

Hotel Content 4

• Hotel Content Overview
• Display Language
• Updating the Content on ZUZU-enabled hotel and booking engine sites
• Updating Traveller registration card and Disclaimers texts

About dashboard 3

• Dashboard Overview
• Recent Activity
• Quick Links

Reservations calendar 6

• Reservations Calendar Overview
• Navigating the Reservations Calendar
• Reallocate and Split Bookings (Scenarios)
• Booking Card
• Create Manual Booking from Reservations Calendar

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Booking Card 23

• Booking Card Overview
• Manage Check-Ins
• Mark no-shows
• Edit a Manual/Direct Booking
• Booking status reversal

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All Reservations 9

• All Reservations Overview
• Navigating All Reservations
• Columns and Filters on the All Reservations page
• View Booking Card
• Understanding Booking Statuses

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About housekeeping 5

• Housekeeping Overview
• Housekeeping settings (Hotel configuration)
• Types of room condition status
• Navigating housekeeping
• Housekeeping - Reservations calendar

Availability calendar 4

• Availability Calendar Overview
• Navigating The Availability Calendar
• Update Availability
• Update Stop Sells

Rooms 5

• Rooms Overview
• Navigating Rooms
• Customize Room Numbers/Names
• Change Display Order of Rooms
• Upload room photos

Rates 1

• Rates

FAQs 1

• More questions about Rates and Availability

Market Pricing 4

• Market Pricing Overview
• Navigating Market Pricing
• Comparing against Specific Hotels
• Comparing against Mean Market Price

Promotions 1

• Promotions

Availability change log 1

• Availability change log

Rate change log 1

• Rate change log

ZUZU payments 6

• ZUZU Payments Overview
• Invoices awaiting payment from/to ZUZU
• Accessing booking details in an invoice
• Unverified Past Bookings
• Using the Search function on the ZUZU Payments page

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Traveller payments 2

• Collect/Refund Deposits
• Traveller payments

Channel payments 5

• Channel Payments Overview
• Navigating Channel payments
• Unreconciled Payments
• Reconciling payments
• Reconciled payments

Charge report 3

• Charge Report Overview
• Examples
• Navigating The Charge Report

Cashier report 2

• Cashier Report Overview
• Navigating the Cashier Report

Breakfast report 2

• Overview - Breakfast Report
• Navigating The Breakfast Report

Guest Report 1

• Guest Report

Room Production Reports 7

• Room Nights Report
• Room Revenue Report
• History Forecast Report
• Room Type Production
• Channel Production Report

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Others (Analytic Reports) 2

• Report Filters
• Chart Filters

Occupancy 0

Availability 2

• Overview - Availability Report
• Navigating The Availability Report

On the books 4

• Overview - On The Books Report
• On The Books - Explained
• Pickup - Explained
• Navigating The On The Books Report

Weekly report 2

• Overview - Weekly Report
• Navigating The Weekly Report

Monthly report 2

• Overview - Monthly Report
• Navigating the Monthly report

About reputation management 1

• Reputation Management Overview

Direct Bookings 2

• Understanding direct channels
• Direct vs Third-Party channels

ZUZU Booking Engine 9

• Finding my hotel's Website and Booking Engine URL
• Uploading your hotel’s logo for the Booking Engine and other guest communications documents
• Secure payments via the Booking Engine
• Understanding Guest Coupons
• Creating Guest Coupons in HMS

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Frequently Asked Questions: ZUZU Hospitality Solutions 1

• More questions about Hotel Website and Booking Engine

ZUZU Mobile App 2

• Download the ZUZU Mobile App
• ZUZU Mobile App Overview

Availability Tab 2

• Update Stop Sells in the app
• Update Availability in the app

Reservations Tab 5

• All Reservations List (Mobile app)
• Update booking status in the app
• Create Manual Bookings in the ZUZU Mobile App
• Booking Card Overview (Mobile App)
• Create Manual Bulk/Multiple Bookings in the ZUZU Mobile App

Notifications Tab 1

• Booking notifications (Mobile app)

More Tab 1

• Operating the Housekeeping tab in the app

HMS Terms 1

• Occupancy Definitions and Things to Note