By default, the charge report defaults to revenue recognised TODAY.
Select Date Range
1. Click on the selected date range to choose a new (pre-defined) period from the dropdown.
2. Alternatively, click on the second dropdown to select a customised date range.
Understanding Charges
See “Charge type” and “Description” columns to identify type of charge.
Click on the Channel booking ID or ZUZU room ID to open the booking card to see charge details.
See Grand Total
In the below example, a total revenue of MYR640.58 is recognised on 22 Nov.
Explanation of terms used:
Posted date: The date when the transaction was created in the HMS.
In the charge report, this is usually the date when the booking was made for a future stay, or the date when additional services at the hotel were added and recorded in the HMS.
As illustrated above, the guest booked their room on July 29 and ordered additional service in the form of in-room F&B. All transactions have been recorded in the HMS, with the date each transaction was entered into the system, referred to as the Posted Date.
Recognised date: The date when a service or product was consumed.
From an accounting perspective, revenue cannot be considered earned until the service or product has been provided. In a hotel, room revenue cannot be considered earned until the guest has stayed the night, even if the guest might have prepaid in full on a non-refundable rate plan. This principle applies to all sorts of services or products offered at the hotels, such as laundry, F&B, spa.
An exception is when a guest cancels their booking, or does not arrive at the hotel on the expected date (also referred to as a “no-show”) and has booked a rate which has passed its free-cancellation period. In such a scenario, the full penalty amount gets recognised on the cancellation or the no-show date.
The illustration above shows an example of a prepaid booking on a non-refundable rate plan that was cancelled by the guest. Since the booking was prepaid and non-refundable, the full penalty amount was recognised on the date the guest cancelled the booking. HMS refers to this date as the Recognised Date.
Stay Date: The specific date on which a guest stayed at a property.
If a guest checked in on May 1 and checked out on May 3, HMS acknowledges two nights (May 1 and 2) as the Stay Date. Typically, the Stay Date and Recognised Date for Room Revenue are the same.
Based on the definitions explained above, let's examine the following illustration.
A guest booked a room on March 26, 2023, with a check-in date of March 27, 2023, and a check-out date of March 29, 2023. Therefore, the Charge Report will record transactions as follows:
- Posted Date: March 26, 2023 - This is the date when the guest booked the room, which is considered the date the transaction was created in the HMS.
- Recognised Date: March 27 and 28, 2023 - These are the dates when the guest stayed at the property. From an accounting perspective, these dates are recognised as revenue because the service or product was delivered to the guest.
- Stay Date: March 27 and 28, 2023 - The two nights the guest stayed at the property.
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Tags: Charge report navigation, revenue, date range selection, charges, charge types, descriptions, channel booking ID, ZUZU room ID, booking cards, charge details, grand total, revenue recognition, posted date, recognised date, stay date