Meet the ZUZU Communication Centre! A dedicated, frictionless hub that enables hotels to easily connect and communicate with the ZUZU Support Team.
What is the ZUZU Communication Centre?
The ZUZU Communication Centre is a messaging platform within HMS that centralises communication between hotels and the ZUZU Support Team. Hotels can directly connect with the ZUZU team to receive assistance, raise issues that require further escalation, and manage daily communication without needing to use other third-party platforms.
The ZUZU Communication Centre is available on both HMS web and the ZUZU Mobile App, making it easy for hotels and the ZUZU team to stay connected anytime and anywhere through HMS.
Why should hotels use the ZUZU Communication Centre?
Through the ZUZU Communication Centre is the primary and fastest way for hotels to get support from the ZUZU Support Team. As it is built within HMS, hotels can communicate with ZUZU Support without switching platforms.
All conversations, updates and support requests are recorded in one place, creating a clearer and more structured communication process. This makes it easier to track requests, follow up on issues, and stay updated on ongoing support activities. Communication remains organised, secure, and accessible only to authorised users within the same property and the ZUZU Support Team.
Key Benefits of using the ZUZU Communication Centre:
✅ Centralised communication in HMS – Connect with the ZUZU Support Team directly within HMS; no need to switch between different platforms.
✅ Quick answers to HMS-related questions – Ask questions and receive timely responses for any HMS-related inquiries.
✅ Track requests and updates easily – All conversations, updates, and support requests are recorded in one place for easy follow-up.
What can hotels do in the ZUZU Communication Centre?
Hotels can directly communicate with the ZUZU Support Team through the Support Channel chat box.
- Chat directly with the ZUZU Support Team
- Send messages with supporting files when needed (images, audio & video files, other types of files).
- Create an HMS Support Request by filling a simple form with Issue summary, HMS Module (type of issue), and Detailed description.
- Communicate daily with the ZUZU team and other users from the same property.
The ZUZU Communication Centre will continue to evolve to provide hotels with a smoother, faster, and easier communication experience. Stay tuned for future feature updates and detailed usage explanations for both the ZUZU Communication in HMS and the ZUZU Mobile App through this article.
ⓘ Important note: Telegram will be gradually phased out as a support channel for hotels by mid-2026. We encourage hotels to begin using the ZUZU Communication Centre as the primary way to connect with the ZUZU Support Team moving forward.
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Tags: ZUZU Communication Centre, centralised communication hub, ZUZU Support Team, direct communication, daily communication, escalating complex issue, creating HMS request support, in-app messaging platform, quick answers of HMS-related questions