ZUZU Hospitality Solutions

To learn about all Booking Card functions, watch this video.  The booking card can be viewed across HMS on any page that allows you to click on individu...

Check-in options only appear on check-in date (and after the check-in date if booking has yet to be checked-in). Difference between One-Click Check-In a...

Difference between One-Click Check-Out and Complete Check-Out One-click check-out allows users to check-out guest instantly (in one click) without revie...

**From September 2022, ZUZU will not be able to revise any invoices due to unmarked no shows. Once the invoice is generated, OTAs will not allow no-show mod...

If you have accidentally checked-in or checked-out a guest, cancelled a booking or marked it as no-show, you can now revert to a previous status. Cur...

1. Click on “Unacknowledged”. 2. Then select “Acknowledge” from the dropdown. 3. Booking is now acknowledged. 4. To revert, click on “Ackn...

The chain icon indicates that a booking is part of a reservation that consists of multiple rooms.  To Navigate to a Linked Booking 1. Click on the chai...

1. Click on room no./name on the booking card – this is the current room that the booking has been allocated to. 2. From the dropdown, select the new ...

1. In the Booking notes section, click on the + button. 2. Write any booking notes. 3. Click on the ✓ button to save note. 4. Booking note is s...

View Cancellation Policy and Modifications 1. At the bottom of the booking card, drag the scroll bar to the right. 2. Past booking notes, you’ll see the c...