ZUZU Hospitality Solutions

To learn about all Booking Card functions, watch this video.  The booking card can be viewed across HMS on any page that allows you to click on individu...

Check-in options only appear on check-in date (and after the check-in date if booking has yet to be checked-in). Difference between One-Click Check-In a...

**From September 2022, ZUZU will not be able to revise any invoices due to unmarked no shows. Once the invoice is generated, OTAs will not allow no-show mod...

Bookings made or received with the following channels are considered direct bookings: Booking Engine - Direct BEI Scheduled / BEI Prepay (Direct - ...

If you have accidentally checked-in or checked-out a guest, cancelled a booking or marked it as no-show, you can now revert to a previous status. Cur...

1. Click on “Unacknowledged”. 2. Then select “Acknowledge” from the dropdown. 3. Booking is now acknowledged. 4. To revert, click on “Ackn...

Traveller Details can be updated while the booking is in any status.  1. Details which can be edited for the traveller are:  First name and Last name....

When a booking is moved to Complete checked-in, user is prompted to update traveller payments, which is made up of: Traveller folio. Payment. Deposit. ...

An error message will pop up when you try to take an action that is not allowed. There are three types of error messages that you might see when using Trave...

Since July 2021, all bookings made via the ZUZU Booking Engine must be paid or guaranteed with an alternative method of payment (AMOP). Here are ways to ide...