14 May 2025 - ZUZU Hospitality has launched AutoCollect, a powerful tool specifically designed to help hotels secure and maximise revenue from high-risk Postpay bookings. With AutoCollect, payment details are verified immediately at the time of booking, helping hotels secure revenue earlier and significantly reduces the risks of fake bookings, last-minute cancellations, and no-shows.
Hotels often struggle to collect fees for no-shows and late cancellations due to staffing or tech limitations. AutoCollect solves this by automating the entire process - from booking to charging - without any manual work. This means faster payments, fewer losses and secure transactions for both the properties and their guests.
What is AutoCollect?
AutoCollect is an automated charging system that validates guest credit card details for Postpay bookings. Postpay bookings are confirmed reservations where guests do not pay upfront. However, these bookings carry financial risk, especially for properties without the resources or tools to charge the guest before arrival. If the guest cancels at the last minute or fails to show up for check-in, payment may never be collected.
AutoCollect eliminates this uncertainty by validating cards at the time of the booking and automating charges according to the hotel’s cancellation policy.
How AutoCollect Secures Your Revenue
Non-guaranteed Postpay bookings often lead to lost revenue through fake bookings, last-minute cancellations, or no shows. AutoCollect reduces this risk by:
- Verifying cards at the time of the booking
- Charging automatically based on cancellation terms
- Removing manual work
This allows properties to offer Postpay options without worrying about uncollected revenue, freeing them to focus on delivering great guest experiences.
Increase Revenue from Postpay Bookings by up to 29%
Data shows that as many as 30% of confirmed Postpay bookings end up as late-cancellations or no-shows, resulting in lost income for hotels. The table below shows how much additional revenue a property can earn when AutoCollect is enabled.
Key Benefits of AutoCollect
✅ Confidently Accept Postpay Bookings. Eliminating worries about collecting cancellation or no-show fees.
✅ Early Fraud Detection. Pre-authorisation helps identify fake bookings early and secure revenue in advance.
✅ Automated Guest Payments Collection. No manual effort needed on Postpay bookings - AutoCollect handles payments so hotels can focus on the guest experience.
Click here to understand how AutoCollect works.
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