Record and reconcile payments to or from channels in the channel folio section.
Note: If ZUZU is managing invoicing for a specific channel on hotel’s behalf, then channel folio cannot be managed.
Channel Folio Can Be Viewed and Updated at Any Time
1. Click on “Channel folio” summary.
2. Update payment details in the expanded folio view.
Record a Payment to Channel
For a Postpay booking, folio balance will show the commission hotel owes to the channel (eg. Booking.com commission), as a negative amount. After hotel makes actual payment,
1. Select “Payment to the channel”.
2. Enter:
- Payment amount.
- Payment date.
- Payment method.
- Any payment notes.
3. Hit “Save”.
4. Channel folio is now balanced.
Record a Payment from Channel
For a Prepay booking, folio balance will show the net amount channel owes to hotel (eg. what customer has paid less Agoda commission) as a positive amount. After hotel receives actual payment,
1. Select “Payment from the channel”.
2. Enter:
- Payment amount.
- Batch ID (if payment was part of credit card batch processing).
- Payment date.
- Payment method.
- Any payment notes.
3. Hit “Save”.
4. Channel folio is now balanced.
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