An error message will pop up when you try to take an action that is not allowed. There are three types of error messages that you might see when using Traveller Payments:


1. Error message: Failed to save! The Payment Amount must be equal to or less than the Owed Amount on the Traveller Folio.


This message appears when a user tries to save a Traveller Payment amount that is more than the amount that is Owed on the Traveller folio. Only amounts equal to or less than the Owed amount will not result in an error.  


If a higher amount than the value of the room booking needs to be collected, use the: 

  1. “Add Charge” function to adjust the Owed amount on the Traveller folio if the amount will be recognised as Revenue; or

  2. “Deposit” section, if you are collecting a refundable or partially refundable security deposit. 




2. Error message: Failed to save! The Refund Amount must be equal to or less than the Settled Amount.


This message shows up if a user tries to save a Traveller refund amount that is larger than the Settled amount on the traveller folio. The system prevents a user from recording a refund that is larger than the amount that has been collected, which would result in a negative balance. 




3. Error message: Failed to save! This traveller folio can no longer be modified because it has a 0.00 Balance and is in Cancelled, Check-out, or No show status.  


This message shows up when a user tries to perform any action (charges, deposits, payments or refunds) on the Traveller folio in the following conditions: 


  1. The booking is in Cancelled, No Show and Checked-Out (Auto, Complete, One-Click) statuses, and

  2. There is a 0.00 balance on the folio i.e. there is no amount owed to either the hotel or the guest.



Once the amount on a booking has been balanced and the stay is complete or did not happen, the payments section can no longer be modified. 




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