The ZUZU Booking Engine comes with an integrated payment gateway, ensuring that payments made with an alternative form of payment like credit card, debit card, e-wallet, e-banking or virtual account, are secure for both the booker and hotel. Our payment gateway solutions provider, Adyen, meets high standards of security, integrity and stability.  


Key benefits for hotels:

  • Assurance that funds have been secured for all confirmed bookings. The payment gateway validates the bookers’ card or account details, before allowing the booking to be made. 

  • No worries about being PCI compliant. The payment gateway manages all the cardholder’s sensitive details, and sends them directly to the bank. Neither ZUZU nor the hotel will have access to these details. 

  • Reduced exposure to fraudulent or fake bookings. Bookings prepaid with a valid credit card are more likely to be genuine and materialise. 

  • Guaranteed payment in the event of late cancellations or no-shows in accordance with policies. 


Some hotels may be concerned that mandating prepayments for bookings may affect booking conversion rates. Implementation of the payment gateway on the booking engine ensures that bookings hotels receive are from qualified customers. It also saves a hotel’s time and effort spent on following up on bookings which have a high risk of not materialising, or to recover partial or full costs in case of cancellations and no-shows. 


According to research, although credit card penetration in Southeast Asia is still relatively low, shoppers who use credit cards to pay online generally have higher levels of discretionary spending¹. Countries outside of Southeast Asia, where a proportion of your travellers come from, do have high credit card penetration rates.

Most importantly, the payment gateway gives your guests peace of mind when making an online booking for your hotel. Data encryption ensures that their credit card details and other personal information are protected and kept away from threats. 

To see how such reservations look like in HMS, read this article. 

¹Source: Adyen



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Tags: Secure payments, booking engine, payment gateway, credit card, debit card, e-wallet, e-banking, virtual account, fraud prevention, security, integrity, stability, Adyen