Scenario 1
Customer makes a booking on Expedia and pays online.
Book date: 1 Nov.
Arrival: 10 Nov, Departure: 13 Nov.
Room charges: $100 (10 Nov), $100 (11 Nov), $150 (12 Nov).
Expedia’s commission: 15% of total amount.
Scenario 2
Customer makes a booking on Booking.com and pays at the hotel.
Book date: 1 Nov.
Arrival: 10 Nov, Departure: 13 Nov.
Room charges: $100 (10 Nov), $100 (11 Nov), $150 (12 Nov).
Booking.com’s commission: 15% of total amount.
Scenario 3
Customer cancels an Expedia booking previously made online.
Book date: 1 Nov.
Cancelled date: 5 Nov.
Cancellation penalty: 1N charge if cancelled 7 days to check-in.
Arrival: 10 Nov, Departure: 13 Nov.
Room charges: $100 (10 Nov), $100 (11 Nov), $150 (12 Nov).
Expedia’s commission: 15% of total amount.
Scenario 4
Customer cancels a Booking.com Postpay booking.
Book date: 1 Nov.
Cancelled date: 5 Nov.
Cancellation penalty: 1N charge if cancelled 7 days to check-in.
Arrival: 10 Nov, Departure: 13 Nov.
Room charges: $100 (10 Nov), $100 (11 Nov), $150 (12 Nov).
Booking.com’s commission: 15% of total amount.
Scenario 5
Customer cancels a Booking.com Postpay booking.
Book date: 1 Nov.
Cancelled date: 5 Nov.
Cancellation penalty: 1st night charge if cancelled 7 days to check-in.
Arrival: 10 Nov, Departure: 13 Nov.
Room charges: $100 (10 Nov), $100 (11 Nov), $150 (12 Nov).
Booking.com’s commission: 15% of total amount.
Scenario 6
Customer cancels an Agoda booking previously made online.
Book date: 1 Nov.
Cancelled date: 5 Nov.
Cancellation penalty: Fully refundable.
Arrival: 10 Nov, Departure: 13 Nov.
Room charges: $100 (10 Nov), $100 (11 Nov), $150 (12 Nov).
Agoda’s commission: 18% of total amount.
Scenario 7
Customer orders in-room dining.
Arrival: 10 Nov, Departure: 13 Nov.
Date charge is incurred: 12 Nov.
Charge amount: $50.
Can't find your answer? Contact the ZUZU Helpline
Tags: Charge report examples, charge report scenarios, room charges, commission, cancellation penalty, revenue