ZUZU Hospitality Solutions

Availability 4

• How Do I Update Availability?
• How Do I Update Stop Sells?
• How Do I Apply a Room Closure?
• When should I adjust the availability from the Availability Calendar, and when should I use a room closure?

Payments 2

• How Do I Retrieve Guest Credit Card Details?
• Why do I get an error message when I try to save traveller payment details on a booking?

Bookings 5

• How Do I Add an Offline (Manual Booking)?
• How do I mark no-shows?
• How Do I Look Up a Booking in HMS?
• What is the difference between BEIPrepay and BEIScheduled?
• Can I make Bulk/Multiple bookings for one reservation?

Hotel website and Booking engine 14

• Does my hotel need a booking engine if we already have a website?
• How do I connect my ZUZU booking engine to my hotel's website?
• Can I get bookings via my hotel's Facebook business page?
• Can I get bookings via my hotel's Instagram business page?
• How do I update photos of my hotel on the Booking Engine?

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Accounting/Invoicing 3

• How do I check booking details in an invoice?
• How do I search for an invoice?
• When will my invoice be paid?

Misc 3

• Is there a ZUZU Helpline that I can contact?
• How do I update my hotel's logo on guest communication documents?
• How do I prevent users I do not know from adding me to Telegram group chats?

Guest messages and reviews on OTAs 10

• How to reply to Booking.com’s Guest Messages?
• How do I post a response to a Booking.com guest reviews?
• How can I get access to my Booking.com extranet account?
• How do I reply to Agoda guest messages?
• How do I reply to Expedia guest messages?

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GMB (Google My Business) 6

• What is Google My Business (GMB)
• How can I access my GMB account?
• How do I post a response to a Guest Review in GMB?
• How to reply to Guest Messages on GMB?
• How do I add Users to my GMB profile?

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