Every time a guest sends you a message on Booking.com, you will receive an email notification on the “OTA Extranets” email address defined during your onboarding with ZUZU.
This is an example of what the email looks like:
To reply, you need to log into your Booking.com extranet account. You can use the same log-in details that you had before joining ZUZU. If ZUZU had created your existing listing on Booking.com, you should have received an invitation email to create an account. Please contact the ZUZU Support Team if this is not the case.
Can't find your answer? Contact the ZUZU Helpline
Tags: Reply to guest messages, Booking.com, guest messages, reply, OTA Extranets, email notification, email address, log in, log in details, ZUZU Support Team