Users have varying access rights in HMS, depending on the user role of the account created.
The different types of hotel user roles are:
- Hotel Manager - limit of 1 per hotel
- Full permissions to manage bookings, rates, availability and access all hotel-facing features.
- Hotel back-office user
- Same permissions as hotel manager and receives all finance related communications.
- Hotel front-desk user
- Permissions to manage bookings and availability.
- Hotel front-desk limited user
- Permission to manage bookings only.
- Housekeeping user
- Permissions to update the Room Conditions and Notes, download and print housekeeping reports
| HMS User Role | ||||
|---|---|---|---|---|
| Hotel Manager / Back Office | Front Desk | Front Desk Limited | Housekeeping | |
| Dashboard |  |  |  |  |
| Reservations - All Reservations - Reservations Calendar |  |  |  No access to modify booking details |  |
| Housekeeping |  |  |  |  |
| Availability - Availability Calendar |  |  Property and Room Type level stop-sell only |  |  |
| Availability - Rooms - Rates |  |  |  |  |
| Revenue Management - Market Pricing - Promotions - Availability Change Log - Rate Change Log |  |  |  |  |
| Accounting |  |  |  |  |
| Reports - Operations Report - Analytics |  |  |  |  |
| Booking Engine |  |  |  |  |
| Hotel Settings - Hotel Content |  |  View only |  View only |  |
| Hotel Settings - Hotel Configuration - Payment Details | View only |  |  |  |
| Legend | |
 | Full Access |
 | Limited Access |
 | No Access |
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Tags: User access levels, user permissions, user privileges, user responsibilities