Question: How do I retrieve guest credit card details?
Answer: Credit card details can be retrieved through the booking card.
Accessing The Booking Card through Reservations Calendar
In the Reservations calendar, click on a booking to open the booking card.
Accessing The Booking Card through All Reservations
In All reservations, click on a booking to open the booking card.
Important Things to Note:
- Credit card details are only available up to 48 hours after check-out.
- CVV is only available if hotel has set up policy in OTA Extranet to ask customers for CVV at time of booking.
- CVV (if available) can only be viewed up to 3x.
- Only accessible by Hotel Manager, Front Desk and Hotel Back office users.
- OTP is triggered to the mobile number registered under the user’s profile in HMS. To check or update mobile number.
- Go to the Profile page.
- View mobile no. and update if required.
View Customer Credit Card Details
1. Click on the credit card icon.
2. Check your mobile phone – OTP has been sent to your number.
3. Back on the booking card screen, enter OTP in the pop-up box and hit “Submit”.
4. Credit card details are now displayed. Select “Click to view CVV” to see the 3-digit CVV code.
5. CVV details are now displayed.
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Tags: Credit card, credit card details, retrieve, booking card, reservations calendar, all reservations, guest information, CVV, OTP, OTA Extranet, mobile phone