Every time a guest sends you a message on GMB, you will receive an email notification on the email address defined during your onboarding with ZUZU.
To answer, you have to click “Turn on chat” then you can reply to this email like any other email, and it will be sent to your guest directly.
Can't find your answer? Contact the ZUZU Helpline
Tags: Guest messages, reply to guest messages, GMB messages, guest communication, GMB chat, email notification, email address, ZUZU onboarding