Housekeeping feature is now available in the ZUZU Mobile App!
The ZUZU Mobile App's Housekeeping feature allows housekeepers to update room statuses directly from their phones. This eliminates the need for time-consuming calls to the front desk or confusing messages in group chats. Additionally, housekeepers can access lists which inform them about which rooms need to be cleaned in the app, doing away with the need for paper lists.
All HMS user roles have access to the Housekeeping tab. Logging in with a User ID that has only been assigned to the Housekeeping role in HMS will limit the user's view to just the Housekeeping section of the app; the user will not be able to see guest details. Learn more about User Roles here.
The Housekeeping tab lists the current conditions of each room at the property. Most hotel housekeeping departments prioritise the rooms that need to be cleaned based on the room statuses, usually starting with the Dirty Occupied rooms in the morning, then proceeding to the Vacant Dirty rooms with expected Check-ins in the afternoon. There are several ways to filter and sort the rooms, depending on how users would like to use the information.
Selecting All rooms will list all rooms with various room condition statuses as well as the occupancy statuses. The list of the rooms can be filtered into 2 categories: Dirty rooms and Vacant rooms.
- Dirty rooms: Filter the Dirty rooms list by Room Status (Turnover, Check-out, Stay-over, and Check-in)
- Vacant rooms: Filter the Vacant rooms list by Vacant rooms Dirty, and Vacant rooms Clean
All rooms in the list can be sorted by the Room type or Notes.
The Housekeeping tab lists all of the current room statuses defaulted to today’s date. Users can change the date via the calendar button located at the top right corner of the tab.
Notes can be added to certain rooms by tapping on the room and then typing in the notes. By applying the filter All rooms → Notes, it will only display the list of rooms with notes. To delete notes, simply tap on the trash icon.
Scenario 1:
Housekeeping staff would like to find all rooms requiring priority cleaning today.
- To see the list of all rooms to be cleaned today, housekeeping staff should use the ‘Dirty rooms’ filter.
- Based on the room statuses, staff should begin by cleaning the Stay-over rooms, then move on to the Turnover and Check-in rooms. Out of 12 Stay-over rooms, 10 rooms are still dirty. The room condition status is marked as 'Dirty - to be cleaned' (dark grey) meaning that the guest has stayed through the night during a 'Stay-over' on days scheduled to be cleaned. Housekeeping staff then should proceed cleaning these rooms.
Scenario 2:
Housekeeping staff have finished cleaning all rooms that are scheduled to check-in today. The staff now have time to clean more vacant dirty rooms so the rooms will be ready for the following days’ arrivals. One of the staff put notes on some rooms that need extra cleaning.
- To see the list of vacated rooms that are dirty, housekeeping staff used the ‘Vacant rooms’ filter and selected ‘Vacant rooms Dirty’. To look for rooms that need extra cleaning, staff can sort the list by ‘Notes’.
- 68 rooms are listed under the ‘Vacant rooms Dirty’. The rooms with notes added on are displayed at the top of the list, marked with blue lines. The room status must be Check-out and the room condition status is Dirty - to be cleaned. The staff should proceed with the room cleaning.
The legend is located at the top right of the tab, under the calendar button. Learn more about all types of room condition statuses in this article.
Do you prefer to learn the Housekeeping features in a form of video? The ZUZU Mobile App - Housekeeping video is coming soon!
Can't find your answer? Contact the ZUZU Helpline
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