Majority of bookings made from direct online channels will either be prepaid or guaranteed with an alternative method of payment (AMOP). AMOPs include credit and debit cards, e-wallets, virtual accounts and e-banking, among others. Therefore, there will always be a credit card icon in the Traveller Folio section of the main booking card to indicate the payment status of the booking.
Regardless of the cancellation policy of the rate being booked, the ZUZU booking engine requires the guest to provide a method of payment to secure the booking. If the card or other payment details are invalid, the booking will not go through.
- If the guest has booked a fully prepaid and non-refundable rate, he will be charged immediately and no refunds will be possible, regardless of the method of payment used.
- If the guest has booked a rate with a flexible cancellation policy, the cancellation deadline has not passed, and he has paid with a credit card, the card will not be charged immediately but will be charged according to the schedule defined in the cancellation policy. Once the deadline to cancel has passed, no refunds can be made.
- If the guest has made any booking with an AMOP other than a credit/debit card, the full amount of the booking will be deducted from his account regardless of the cancellation policy. If a cancellation is made before the cancellation deadline, the amount will be refunded.
Icons | AMOP used | What it means | When you will see this | Action to be taken |
|
| The guest’s credit card details have been collected and verified, but the amount has not been charged. | a. Bookings which have been made on rate plans with flexible cancellation policies and the cancellation deadline has not passed. Applicable channel(s): xxxScheduled | None. The status of the payment will update to Partially Paid or Fully Paid, according to the cancellation policy of the rate plan. |
 Fully Paid |
| The full amount of the booking has been successfully charged to the guest’s card, e-wallet or bank account. | a. Bookings which have a “fully prepaid, non-refundable” policy, or b. Bookings that cannot be cancelled anymore due to the cancellation policy, or c. Booking that have been paid for with an AMOP other than a credit card. Cancellation policy does not matter in these cases. Applicable channel(s): BEIPrepay, GooglePrepay, TrivagoPrepay, xxxScheduled | None. |
 Partially Paid |
| A portion of the booking amount has been successfully charged to the guest. | a. Bookings which have partially non-refundable or tiered cancellation policies and paid for with a credit/debit card. Eg. 50% to be charged at time of booking; or b. Bookings which have been modified and the new amount is more than the original, and the additional amount has not been paid by the guest. Applicable channel(s): xxxScheduled | If this is still the case on the check-in date, collect the amount due indicated on the Traveller Folio directly from the guest. |
Payment on hold | *More details to come later. | *The feature is not yet available | * This feature will be used on deposits collected on property. Not available yet. More details to come. | *More details to come later. |
Unsuccessful |
| An amount of the booking rate was not able to be charged to the card provided by the guest. | a. A card that was previously authorised but which details were no longer valid at the time it needed to be charged. Eg. A booking with a 1-day cancellation policy was booked for a 1 Dec check in. When the system tried to charge the card on 30 Nov, it failed due to “credit card expiry date passed”; or b. A booking which was modified after the original amount was charged and the total value after modification is higher than the original amount. The system will automatically charge the difference to the previously stored card, but if it is no longer valid, the charge will fail. Applicable channel(s): xxxScheduled | Collect the amount due indicated on the Traveller Folio directly from the guest. Alternatively, hotels have the option to cancel the booking in HMS. (However, this is not recommended unless you have confirmation from the guest that he will not be staying at the hotel.) |
Card Authorised
Tip: Always check the Traveller Folio section of the main booking card. “Balance” indicates the outstanding amount that has yet to be charged.
Direct channels which will be prepaid or guaranteed with an alternative method of payment:
- BEIPrepay, BEIScheduled
- GooglePrepay, GoogleScheduled
- TrivagoPrepay, TrivagoScheduled
Direct channels for which hotels must collect payment directly from the traveller:
- BEIPostpay
- GooglePostpay
- TrivagoPostpay
- CorporatePostpay
*Only the credit/debit card payment type will result in bookings that have the XXXScheduled channel. All bookings made with an e-wallet, virtual account or e-banking payment method will always have a XXXPrepay channel regardless of the cancellation policy
Read this article to learn how to edit a manual/direct booking.
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Tags: Payment statuses, payments, direct channels, AMOPs, credit card icons, bookings, traveller folios, booking cards, balance, direct bookings