Bookings made or received with the following channels are considered direct bookings:
Booking Engine - Direct
- BEI Scheduled / BEI Prepay (Direct - Booking Engine)
- Google Scheduled / Google Prepay (Google - Booking Engine)
- Trivago Scheduled / Trivago Prepay (Trivago Booking Engine)
Manual - Direct
- Hotel Walk-in
- Hotel Offline Postpay / Hotel Offline Prepay
- Direct Website Postpay / Direct Website Prepay
Unlike bookings which have been received via a third party channel like an OTA, hotel users* have the rights to make edits to direct bookings as long as the booking is still in the Confirmed or Checked-in statuses.
Note: Editing rights are limited to users with Hotel Manager and Back Office user roles.
| Status | Edit Traveller Details | Edit Booking Details | Edit Channel | Edit Traveller Payment | |
Direct Channels (eg. Booking Engine, Manual bookings, etc.) |  |  |  |  Only for manual bookings |  |
 (includes Auto and One-click checked in) |  |  Only the check-out date can be modified | Only for manual bookings |  | |
 (includes Auto and One-click checked out) |  |  |  |  Editable only if the balance is not 0.00 | |
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| Status | Edit Traveller Details | Edit Booking Details | Edit Channel | Edit Traveller Payment | |
| Third-party Channels (eg. Agoda, Booking.com, Expedia, etc.) | | |  |  | |
(includes Auto and One-click checked in) | |  |  | | |
(includes Auto and One-click checked out) | | |  | Editable only if the balance is not 0.00 | |
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Click here to watch "How to edit a manual booking"
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