**From September 2022, ZUZU will not be able to revise any invoices due to unmarked no shows. Once the invoice is generated, OTAs will not allow no-show modifications and hotels will be liable to pay full commission based on the invoice.
It is important to mark no-shows in HMS to avoid unnecessary OTA commissions and fees. Unoccupied rooms can be returned to the inventory available for sale.
A booking can be marked as a no-show once check-in date has passed.
Things to note:
- Hotels are entitled to enforce your no show policy. You should only waive a no show fee if you are certain that you will not be able to charge the guest for this, for example, if the guest has called the hotel to request for a waiver and you have agreed.
- No-shows have to be marked in HMS within 48 hours of end of check-in date (e.g. if check-in date is 15 Sep, then no-show needs to marked by 17 Sep 11:59pm), otherwise no-show status will be reflected in HMS but not sent to the Third Party Channel/OTA
- The same deadline applies to waiving of cancellation penalties
- Once updates have been sent to the Third Party Channel/OTA, they cannot be reverted
- Once the invoice is generated, OTAs will not allow no-show modifications and hotels will be liable to pay full commission based on the invoice.
Watch the video below or read this article on how to mark no-shows in HMS.
Can't find your answer? Contact the ZUZU Helpline
Tags: Noshow, non-arrival, non-appearance, absence, All reservation, past arrival dates, booking status, booking, booking card