ZUZU Hospitality Solutions

Difference between One-Click Check-Out and Complete Check-Out One-click check-out allows users to check-out guest instantly (in one click) without revie...

Record and reconcile payments to or from channels in the channel folio section. Note: If ZUZU is managing invoicing for a specific channel on hotel’s be...

The chain icon indicates that a booking is part of a reservation that consists of multiple rooms.  To Navigate to a Linked Booking 1. Click on the chai...

Print Bookings Details 1. Click on the printer icon. 2. Select “Booking details” in the dropdown. 3. Booking details is now downloaded as a PDF (which...

Watch this video for a quick overview of how to retrieve guest credit card details for reservations from connected postpay channels.   Important things ...

1. Click on room no./name on the booking card – this is the current room that the booking has been allocated to. 2. From the dropdown, select the new ...

1. In the Booking notes section, click on the + button. 2. Write any booking notes. 3. Click on the ✓ button to save note. 4. Booking note is s...

View Cancellation Policy and Modifications 1. At the bottom of the booking card, drag the scroll bar to the right. 2. Past booking notes, you’ll see the c...

You can upload your hotel’s logo to the traveller folio, booking details printout and registration card [Coming Soon] from the Hotel Content page in HMS.  ...

Majority of bookings made from direct online channels will either be prepaid or guaranteed with an alternative method of payment (AMOP). AMOPs include credi...