Watch this video for a quick overview of how to retrieve guest credit card details for reservations from connected postpay channels.
Important things to note
- Credit card details are only available up to 48 hours after check-out
- CVV is only available if hotel has set up policy in OTA Extranet to ask customers for CVV at time of booking
- CVV (if available) can only be viewed up to 3x
- Only accessible by Hotel Manager, Front Desk and Hotel Back office users
- OTP is triggered to the mobile number registered under the user’s profile in HMS. To check or update mobile number
- Go to the Profile page
- View mobile no. and update if required
View customer credit card details
1. Click on the credit card icon
2. Check your mobile phone – OTP has been sent to your number
3. Back on the booking card screen, enter OTP in the pop-up box and hit “Submit”
4. Credit card details are now displayed. Select “Click to view CVV” to see the 3-digit CVV code
5. CVV details are now displayed
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